FAQ
Frequently Asked Questions
Straight answers about our plumbing, heating and gas services. Don't see yours? Give us a call.
Do you charge for quotes?
No. Quotes on replacement and installation work are free and come with a fixed price before we start.
Are you licensed and insured?
Yes — licensed plumbers and gas fitters, fully insured, and every permitted job is inspected.
Do you offer emergency service?
Yes, 24/7 for burst pipes, no heat and sewer backups across Metro Vancouver.
How fast can you come out?
Most non-emergency calls are booked same-day or next-day.
Do you help with heat pump rebates?
Yes. We size the system to qualify and file the paperwork for you.
What warranty do you offer?
12-year workmanship warranty on installations, plus the manufacturer's warranty on equipment.
Which areas do you serve?
All of Metro Vancouver — see the list below.
01Where to start
Not sure which service you need?
Tell us what's going on and we'll point you to the right fix — no obligation, no pressure.
02Seasonal tips
Seasonal Maintenance Tips, No Spam
A short email every couple of months — what to check before winter, rebate deadlines, that sort of thing. Unsubscribe anytime.
03Service area
Proudly serving Metro Vancouver
Vancouver
Burnaby
Richmond
Surrey
North Vancouver
West Vancouver
Coquitlam
New Westminster
Delta
Langley